Agent For You (“we,” “us,” or “our”) operates the website agentforyou.ca and provides an AI-powered platform that helps Canadians navigate the home buying and selling process. We are committed to protecting your privacy and handling your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.
Summary
- We collect information you provide (name, email, phone, preferences) and information from your AI conversations
- We use your data to provide real estate guidance and connect you with agents when you request
- We never sell your data—we share with Partner Agents only with your consent
- Our AI provides general information only, not professional advice
- You can access, correct, or delete your data at any time
1. Accountability
We are responsible for personal information under our control. Our Team oversees compliance with this policy and applicable privacy laws.
Team Contact
Email: support@agentforyou.ca
2. What Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number
- Real Estate Preferences: Location interests, timeline, property type, budget range
- Account Information: Details provided during signup and email verification
- Communications: Messages shared through our AI assistant
Information Collected Automatically
- Device Information: Browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Log Data: IP address, access times, referring URLs
- Cookies: See our Cookie Policy section
Information from AI Conversations
Our AI assistant collects and processes information shared during conversations, including questions you ask, preferences you express, and any details you choose to share.
3. How We Use Your Information
Primary Purposes
- Providing Services: To operate our AI assistant and provide personalized guidance
- Lead Generation: To understand your needs and connect you with qualified Partner Agents
- Account Management: To create and manage your account
- Communication: To respond to inquiries and send service notifications
Secondary Purposes (With Consent)
- Marketing: Newsletters and updates (express consent required)
- Service Improvement: Analyzing usage patterns
- Research: Understanding market trends in aggregate form
4. AI Assistant Disclosure
Important Limitations
- AI responses are for general informational purposes only
- Responses are not guaranteed to be accurate, complete, or current
- AI responses do not constitute professional advice (real estate, legal, financial, or tax)
- While we reference government sources like canada.ca, we cannot guarantee this information is current or accurately interpreted
- Always verify important information with qualified professionals
Before Making Decisions
We strongly recommend consulting with licensed real estate professionals, seeking legal advice for contracts, and consulting financial advisors for mortgage questions.
5. Consent
We Obtain Express Consent Before
- Collecting sensitive personal information
- Using your information for marketing
- Sharing your information with Partner Agents
- Any use outside the original purpose
Withdrawing Consent
You may withdraw consent at any time by using the unsubscribe link in emails, contacting us at support@agentforyou.ca, or updating preferences in your dashboard.
6. Limiting Collection
We only collect information necessary for identified purposes. We do NOT collect:
- Government IDs (SIN, passport numbers)
- Financial account details (bank accounts, credit cards)
- Health information
- Biometric data
7. Disclosure of Information
We May Share With
- Partner Agents: Only with your explicit consent when you request an agent connection
- Service Providers: Email delivery, hosting, analytics (bound by contract)
- Legal Requirements: When required by law or to protect our rights
We Do NOT
- Sell your personal information
- Share with unrelated businesses for their marketing
- Disclose without consent except as required by law
8. Retention
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 2 years |
| Conversation history | 3 years from last interaction |
| Marketing consent records | 3 years after consent withdrawn |
| Analytics data | 26 months (anonymized) |
9. Accuracy
We take reasonable steps to ensure accuracy. You can review and update your information through your dashboard or by contacting support@agentforyou.ca.
10. Safeguards
We protect your information with:
- Technical: Encryption (TLS/SSL), secure storage, access controls
- Administrative: Privacy training, need-to-know access, vendor requirements
- Physical: Secure data center facilities
In case of a data breach posing significant harm, we will notify affected individuals and report to the Privacy Commissioner as required.
11. Your Rights
Under PIPEDA, you have the right to:
- Access: Request access to your personal information
- Correct: Request correction of inaccurate information
- Delete: Request deletion (subject to legal requirements)
- Portability: Request a copy in a common format
Submit requests to support@agentforyou.ca with “Privacy Request” in the subject line.
12. Your Dashboard
Your account dashboard allows you to view your data, update contact information, manage preferences, view conversation history, and request data export or deletion.
14. Canada's Anti-Spam Legislation (CASL)
We comply with CASL:
- Marketing emails only with express consent
- Clear sender identification in all emails
- Working unsubscribe in every marketing email
- Unsubscribe processed within 10 business days
- Records of consent maintained
15. Provincial Considerations
Quebec Residents: You have additional rights under Law 25, including data portability and information about automated decision-making.
BC and Alberta Residents: Your information is also protected under provincial private sector privacy legislation.
16. Contact Us
Not satisfied with our response?
File a complaint with the Office of the Privacy Commissioner of Canada:
www.priv.gc.ca
Toll-free: 1-800-282-1376